Customer Testimonials

open quote
New York Air Brake uses Freebird to help our business travelers jump to the front of the line whenever their flights are disrupted, saving their valuable time, and reducing our rebooking costs.
close quote
NYAB
Gerald Hettick
Controller
New York Air Brake
open quote
Freebird recently helped six of our staff and board members get to a critical annual conference during a major storm.
close quote
Alicia Pineda-Mitchell
Alicia Pineda-Mitchell
Travel Manager
Emergency Nurses Association
open quote
Freebird makes sure our travelers get where they need to be.
close quote
open quote
Our travelers know that Freebird is watching out for them.
close quote
Yukari Tortorich
Yukari Tortorich
VP of Global Travel Services
Discovery Communications
open quote
Freebird was able to rebook three travelers on non-stop flights that arrived seven hours earlier and in time for their meeting. Freebird paid for itself with that one disruption.
close quote
Mark Kent
Mark Kent
VP Operations Planning
Hachette Book Group

What our Travelers are Saying

open quote
It was so easy to rebook another flight. This was too easy to be true.
Steve Hunger
Sr. Automation Engineer
Kinney Group
open quote
My original flight on 3/2 was cancelled and (airline) rebooked on 3/4, but Freebird rebooked me on (another airline) on 3/2.
Randy Hickernell
Sales
Hachette
open quote
It would have taken me two days to get home if it wasn’t for Freebird. Big Fan!
Vincent
Restaurant Development
OpenTable
open quote
I gotta say it was so awesome. I was notified immediately. I was offered an immediate rebooking. I called and asked questions and your team was totally helpful. Everything was right on time and constant. I travel alot and this is the first time I felt like I didn't have to reach out, I felt like someone had my back. I'm thrilled that you are working with ENA.
Lisa Wolf
ENA
open quote
It was nice to know that Freebird was on top of my flight cancellation and immediately offered me rebooking choices that I was unaware of.
John Grier Adams
Customer Service Coordinator
Metal Technologies
open quote
Helpful, supportive, timely, friendly, and reassuring.
Max Brooks
Sr. Manager Education Partnerships
Discovery
open quote
We would have missed meeting our children if we had waited for original flight which was 6+ hours delayed. It was a bit hectic, but you calmly guided us. We are so grateful!
Pamela Heldenbrand
Pamela Heldenbrand
Traveler
open quote
Your help in coordinating new flights for me last week was fabulous!
Laura
Business Traveler
open quote
Freebird helped me re-book without carving time out of my day to manage my travel which is hugely helpful.
Katelyn Johnson
Principal
AmFam Ventures
open quote
The customer support was an 11 out of 10.
Stu Schneiderman
Traveler
open quote
Basically turned it from a combination of anxiety and headache into something almost...nice. Wow!
Scott Lundgren
Chief Architect
Carbon Black
open quote
If you’ll pardon my language, the short version is that everything was really $*@$#! great. The support by phone was, by far, the best I’ve ever experienced.
Scott Lundgren
Chief Architect
Carbon Black
open quote
For all my friends that travel frequently, @getfreebird IS A MUST, let someone else worry about your travel.
@mlndlrbill on Twitter
Traveler/Author
open quote
Freebird saved the day! Without it, I would still be sitting in the airport very unhappy.
Johnna Weller
Director of Professional Learning
Discovery
open quote
I feel so loved 😊
Mary Anne Guy
Discovery
open quote
Freebird coordinated an alternative flight while I was in the midst of work and not able to research/book myself.
Jamie Garcia
ENA
open quote
You're great :-) Easy to use, bargain price, and saved me once.
Sydney
Traveler on Twitter
open quote
Thanks. I can’t say enough how much I you guys ROCK!
@mlndlrbill on Twitter
Traveler/Author
open quote
I can’t even begin to express how grateful I am to get to go home today! Thank you so very much! So grateful 🙏
Desiree S
Discovery
open quote
Unlike the drunk guy in the bar that screams out FREEBIRD the second the band stops playing and is super annoying, this Freebird is the exact opposite and is super helpful in getting you to where you need to go.
Dave Epstein
VP Retail Sales
Hachette
open quote
I've used Freebird multiple times, and every experience has been fantastic. Freebird saved me multiple hours and allowed me to arrive at my destination much earlier than I otherwise would have been.
Phillip Mikula
Director Education Partnerships
Discovery Communications
open quote
Freebird not only helped me secure a flight home in time for my son’s football game, but even provided me options after the airline rep told me that I wouldn’t get home until the next morning.
Robert Underwood
Director Professional Development
Discovery Communications
open quote
Freebird provided quick options, and rebooked me on alternative itinerary easily. The process was quick, simple, and efficient which took much of the stress away related to flight cancellations.
Keith Perry
Manager of Field Services
New York Air Brake
open quote
Freebird saved a ton of time and made rebooking my flight very easy. It’s a huge time saver! Some of the best customer service I have ever received.
Curt Wittoff
Manager, Educational Consultants
Discovery Communications
open quote
My first experience with Freebird was seamless, from the moment I realized my flight was delayed to the time I was rebooked on to another flight was just a matter of seconds.
Austin Dolan
Director, Urban Partnerships
Discovery Communications
open quote
Freebird was extremely helpful as it looked like the flight was delayed enough to cause me to miss my connection. Amazing!!!
Denise Phillips
Partner Manager
Discovery Communications
open quote
I received timely alerts of delays and in each instance Freedbird has gone above and beyond to help get me home.
Felicia Bustle
Manager Education Partnerships
Discovery Communications
open quote
I had an outstanding experience with Freebird. It notified me of my cancellation a full hour before the airline and I was given a seat in first class.
Helen Constance Bonbrest
Traveler
open quote
It was like the world was ending. The airline didn’t know what to say to their customers. It was really very frightening. You guys saved us. It was the best experience
Kayla Ochoa
Traveler
open quote
I definitely want to use Freebird again, I'm telling everyone about it. It's actually making me feel more comfortable with travel plans. Worst comes to worst- I'll still get there with Freebird.
Mary Topin
Traveler
open quote
Everything that could go wrong, did go wrong with the exception of Freebird. You guys are the savior that helps people get to their destination
John DeMovellan
Traveler
open quote
I used Freebird for the flight to a good friend's wedding, because it was important that I arrive in time for the rehearsal dinner. The flight kept getting delayed more and more until finally, three hours later, it was cancelled completely. I got a text from Freebird seconds after the cancellation was announced and I chose a new flight. Everyone else on the flight lined up at the kiosks to rebook...I got the last seat on the plane, in first class!
Ryan Chang
Traveler
open quote
My flight to an important customer meeting was cancelled at the very last minute. I was standing in line with about a 2-hour wait just to talk to the airline's customer service counter to figure something out. Freebird sent me a text and I found the next most convenient flight from my phone, and got rebooked at another airline at no charge. It was one screen to pick a flight, and one confirmation screen. Amazing! Thank you
Ja'Rod Morris
Business Traveler
open quote
My flight from Detroit was delayed, which would have caused me to miss my connection in Newark. Thank goodness for Freebird! Within minutes, they had me booked on a new flight, which didn't even require a connection (in other words, a direct flight to Boston) . It was totally seamless and I actually got in earlier to Boston. Such a pleasure!
Sara Azzam
Traveler
open quote
Everyone assumes the airline is going to take care of them, but I was able to step right out of a nightmare of a line and relax thanks to Freebird rebooking my flight. Many of my conference friends weren't that fortunate since they did not use Freebird.
Daniel Wagner
Business Traveler